Terms & Conditions

 

Purchasing from Allegro Music

When you place an order on our website, you will receive an order confirmation email, this will detail the product/s you have purchased.  A contract is only formed between Allegro Music and yourself when the goods have been despatched.

If a product is not available to despatch at the time of the order, the payment taken will be regarded as a pre-payment and the item will be back ordered for you - this is for your security as well as ours, and we will always email you to let you know so you have the option to cancel your order if you would rather not wait. We reserve the right to terminate the transaction in the event that the goods are unavailable, mis-priced or cleared funds are not received. 

Any injury, damage or loss arising directly from the negligence of Allegro Music will be limited to a refund of the value of the goods purchased, along with any delivery charges paid.

We do everything possible to maintain the confidentiality of your credit card details, Allegro Music cannot be liable if, through no fault of its own, these details are intercepted by and used by third parties. 

These terms & conditions apply when you are buying products or services from Allegro Music without face to face contact, and where you have not had the opportunity to examine the goods before purchasing or to discuss the service in person.

Please note that all website prices include VAT at the current rate where applicable.

Overseas customers

If you live outside the UK mainland please contact us prior to placing your order. We do not currently offer a delivery option to non-UK addresses via this website. Orders to non-UK addresses must be placed over the phone and we will confirm the delivery options and delivery charge. 


Guarantee

 

All new, ex-demo and used products sold by Allegro Music are supplied with a parts & labour guarantee, the length of the guarantee will be shown in each listing and in your order confirmation or invoice.

If your product should fail within the first month of purchase, we will collect it free of charge, or you can return it to us personally, and we will offer to repair it or replace it free of charge, or issue a refund. 

In the case of goods that fail after the first month, but that are still within the warranty period, we ask that you return the goods to us by an insured method or personally, and we will repair and return the item free of charge.

 

Terms of guarantee

Your guarantee is designed to cover you in the event of a genuine manufacturing fault, if the fault has been caused by any of the following reasons, your guarantee will not be valid:

  • Damage to the item due to changes in temperature, humidity, exposure to the sun, fire or moisture.

  • Damage caused by accident, misuse, liquid contact, fire and acid from perspiration. 

  • Damage caused by servicing/modification carried out by anyone other than Allegro Music.

  • When the serial number has been tampered with.

  • Failure to keep your product maintained/serviced as intended, for example, Acoustic Pianos should be tuned by a reputable tuner at least once every 12 months and other instruments that traditionally should be serviced every 12 months should be carried out by a reputable technician.

 

Returns Policy

 

For items bought online

Our returns policy is designed to give you confidence in Allegro Music. We make it clear about what your rights are and will do everything we can to ensure you are happy with your whole experience.

You have the right to return goods purchased from our website within 14 days from the day you received them for any reason, with just a few limitations as described below. The goods being returned must be in 'as new' condition, in the original packaging, or in the case of used goods, "as received".

It is your responsibility to arrange and pay the cost of returning the goods, this must be via a reputable courier. Please note that we can arrange the collection and return of goods but the cost of the return carriage will be paid for by you in advance.

Allegro Music Ltd reserves the right to charge a fee of up to 15% of the purchase price in cases where the goods are not returned to us as previously described. We also reserve the right to make a charge for items being returned that have been opened, updated, or modified for your personal requirements and may require time to return to a standard selling manner of up to 15% of the purchase price.

Items returned without authorisation will be rejected.

Exceptions:

  • Large items that were delivered assembled will need to be returned via a reputable, insured carrier.

  • Bespoke orders cannot be returned unless they are faulty.

  • Items that involve being put to the mouth to play such as reeds, harmonicas etc, cannot be returned.

Refunds are made within 14 days.

Before returning any products you must complete our return request form below.

 

For items bought in store

If you wish to return an item purchased in store that is faulty, you can do so within 7 days of purchase, assuming the fault is a genuine manufacturing one and not caused by misuse.  We will offer to exchange the item for the same or another item of your choice, or offer a refund if appropriate. If within 7 days of purchase/order, you wish to return or cancel an item purchased or ordered in store simply because you do not like it, or no longer need it, we will try to exchange it for another item, or may charge a cancellation/restocking fee of up to 15% of the purchase price, at the discretion of Allegro Music.

Exceptions:

  • Large items that were delivered assembled will need to be returned via a reputable, insured carrier.

  • Bespoke orders cannot be returned unless they are faulty.

  • Items that involve being put to the mouth to play such as reeds, harmonicas etc, cannot be returned.

Refunds are made within 14 days.

Before returning any products you must complete our return request form below.

 

Returns Request Form